Inbound & Outbound Call Center Services.
Services Include; Answering Services, After sale service,Help desk services, Direct Response, Over flow and After-hours support, Lead Qualification and Order Processing.
We can provide afterhours support for your order needs long after closing time and even when your physical business premises are closed. Our staff is well trained, highly professional and customer focused.
Services Include; Market Research, Lead Generation, Customer Feedback Survey, Up-selling, Cross-selling, and Retention Services, Appointment Setting and Debt Collection.
Reduce your decision making headache by a well planned and executed market research. We at HCS provide market research services by making outbound calls to your clientele or desired market by administering well designed questionnaires to give you in valuable insight into your markets.
Cold calls are just as they sound! Cold, but here at HCS we have been successful in turning cold calls into warm calls and eventually generating leads. We can provide B2B business to business lead generation through our cold calling techniques. Try us today and realize a new sales channel that offers a cheaper lead per head pay.
This exercise should be conducted regularly by any serious business so as to maintain good customer relations and improve customer retention rates. Statistics show, you have better chances of increasing your profits by at least 25-95% with a 5% increase in customer retention rate than by acquiring new customers.
. We offer up selling services to your clients to promote growth and increased uptake of your products and services. Cross selling provides brand awareness and product length knowledge, increased use of your entire product range by your clients creates more business for you and long lasting ties with your clients.
Use our services today and turn your prospects into potential clients by getting an appointment with them to showcase your products and or services. We can provide you a calendar
Stop! Don’t write off that debt yet, we at HCS have a team of specialized agents that can engage your debtors and collect your bad debts for you, all while being professional and customer centric..
With social media, time is of the essence, speed is essential and clients have grown more and more impatient, and need their queries addressed fast according to survey.
Today we have more activities to do, with so little time. To help you concentrate on your bottom line, that is the business that is producing the revenue. Let us help you by unburdening you of all the other tasks. .