Customer service consultancy helps businesses come up with their strategic customer focus directive. It entails researching, planning, designing, developing and executing a strategic customer focus direction for a business.

01.

Researching

Train your existing employees on great customer service, how to solve client issues, how to apologize to clients and solve difficult queries.

02.

Planning

Help you hire the right people for your customer service platform from the word go and all the other employees.

03.

Designing

Research and design a strategic customer service plan for your business that will help you right from on boarding, that means your employees will come into the company with a pro customer mentality

04.

Developing and Execution

Train your existing employees on great customer service, how to solve client issues, how to apologize to clients and solve difficult queries.

At Happy Customer our call center services are tailor made at ensuring all your call center needs are met. We have 2 categories of services offered by the call center.

01.

Inbound Call Services

Services Include; Answering Services, After sale service,Help desk services, Direct Response, Over flow and After-hours support, Lead Qualification and Order Processing.

02.

Outbound Call Services

Services Include; Market Research, Lead Generation, Customer Feedback Survey, Up-selling, Cross-selling, and Retention Services, Appointment Setting and Debt Collection.

Social Media has become a key platform of communication in the 21st century. Social platforms such as Facebook and Twitter are now key communication arenas for clients on their company’s business page. To ignore or fail to answer your clients query on social media is a big mistake.We have trained customer service agents, to handle your social media through our social care program. By using special software, we can track and identify your client communications on social media, tag them as tickets and offer support from there.

To help you concentrate on your bottom line, that is the business that is producing the revenue. Let us help you by unburdening you of all the other tasks, with our flexible virtual assistant services. Why do we call them flexible, well because you can hire a virtual assistant for a few days a month, a week or an entire month at a daily cost instead of a fixed cost? This helps you avoid paying for idle time.

Ready to embark on something stunning with Happy Customer?